We are committed to constantly reviewing our procedures so that personal information is treated appropriately.
If you feel that we have failed to deal with your personal information in accordance with the APPs or this policy, please speak to us so that we have an opportunity to resolve the issue to your satisfaction.
We will manage the complaint process by:
(a) listening to your concerns and grievances regarding our handling of personal information;
(b) discussing with you the ways in which we can remedy the situation; and
(c) putting in place an action plan to resolve your complaint and improve our information handling procedures (if appropriate).
If this process does not result in an outcome that is satisfactory to you, you may contact the Office of the Australian Information Commissioner's Office. We will work together with the Information Commissioner's Office to resolve the issues between us.
Contact details for the Office of the Australian Information Commissioner are:
Street address: Level 3, 175 Pitt Street, Sydney NSW 2000
Telephone: 1300 363 992 (cost of a local call anywhere in Australia)
TTY: 133 677 followed by 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Facsimile: +61 2 9284 9666
Further information about privacy and your rights can be obtained at the Office of the Australian Information Commissioner's website (www.oaic.gov.au).